Privacy Policy

Nail Queen LLC (“Nail Queen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at nailqueenla.com (the “Site”) and in the course of providing our services, how we use it, when we share it, and the choices and rights you have — including rights under California law.

By using the Site or booking with us, you agree to the practices described in this Policy.

1. Information We Collect

Information you give us directly. When you book an appointment, fill out a contact form, or sign up for promotions, you may provide:

• Name;
• Email address;
• Phone number;
• Appointment details and service preferences;
• Any notes you choose to share (for example, allergies or special requests); and
• Messages you send us.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, and how you interact with the Site. This is collected through cookies and similar technologies (see Section 6).

Information from third parties. When you book online, our scheduling platform (Vagaro) collects and processes your booking and, where applicable, payment information and shares relevant details with us so we can provide your service.

We do not knowingly collect sensitive personal information beyond what you voluntarily share (such as a health note relevant to your service), and we do not sell such information.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and manage your appointments;
• Provide nail care services and respond to your requests, questions, and feedback;
• Process payments (in person or through Vagaro);
• Send you appointment reminders and service-related messages;
• Send promotional communications, offers, and news — if you have opted in;
• Operate, maintain, and improve the Site and our services;
• Keep records and comply with legal, tax, and regulatory obligations; and
• Protect the safety, rights, and property of Nail Queen, our clients, and others.

3. How We Share Your Information

We do not sell your personal information. We share information only as needed:

• Service providers: With companies that help us operate, including our booking/payment platform (Vagaro), email or messaging providers, and website hosting or analytics providers. These providers may use your information only to perform services for us.
• Legal and safety: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Nail Queen, our clients, or others.
• Business transfers: In connection with a merger, sale, or transfer of our business assets, subject to this Policy.

4. Marketing Communications

If you opt in, we may send you promotional emails or text messages about specials, events, and offers. You can opt out at any time by using the unsubscribe link in an email, replying STOP to a text message, or contacting us at info@nailqueenla.com. We will still send you non-promotional messages related to your appointments and account.

5. Data Retention

We keep your personal information only as long as necessary for the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to remember your preferences, understand how the Site is used, and improve your experience. You can control cookies through your browser settings; disabling cookies may affect some Site features. If we use analytics tools (such as Google Analytics) or embedded third-party content (such as social media or booking widgets), those providers may set their own cookies subject to their privacy policies.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we provide services to a minor, we do so with the involvement of a parent or guardian. If you believe a child has provided us information online, contact us and we will delete it.

9. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you the following rights regarding your personal information:

• Right to know what personal information we collect, use, disclose, and (if applicable) sell or share;
• Right to access a copy of the personal information we hold about you;
• Right to delete personal information we have collected, subject to certain exceptions;
• Right to correct inaccurate personal information;
• Right to opt out of the “sale” or “sharing” of personal information (we do not sell or share your personal information as those terms are defined under the CCPA/CPRA); and
• Right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at info@nailqueenla.com. We will verify your request (which may require confirming information we have on file) and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf with proper authorization.

Categories of information. In the past 12 months, we may have collected the following categories of personal information: identifiers (name, email, phone, IP address); customer records (appointment and payment details); commercial information (services purchased); and internet activity (Site usage). We collect this from you directly, automatically through the Site, and from our booking platform. We use and disclose it for the business purposes described above.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to the Site with an updated “Last Updated” date. We encourage you to review this Policy periodically.

11. Contact Us

For questions or privacy requests, contact us at:

Nail Queen LLC
3025 N Broadway
Lincoln Heights, Los Angeles, CA 90031
Email: info@nailqueenla.com
Phone: (323) 287-7971